Legal
Last updated: July 5, 2025
Loola AI Inc. ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, process, store, and disclose your personal information in connection with your access to and use of Loola AI Inc.'s websites, applications, and services (collectively, the "Services"). Our Services include educational products such as Caalim (an AI-powered tutor), Layli (an enterprise application for students to submit and answer quizzes and homework), and Fariid App (an English language learning application).
By using our Services, you understand and agree to the collection and use of your information in accordance with this Privacy Policy.
When you create an account or interact with our Services, we collect personal details such as your name and email address. For Layli users, this may include your educational institution affiliation. For Fariid App, we may collect information obtained through Google authentication, such as your email, name, and profile picture.
User input across our products:
We automatically collect information about your interactions with our Services — features you use, pages you view, time and duration of activities, and referring/exit pages. We also collect technical data such as your IP address, browser type, operating system, device identifiers, and mobile network information.
We use cookies, web beacons, and similar tracking technologies to recognize your device, remember your preferences, analyze usage patterns, and deliver relevant content. You can manage cookie preferences through your browser settings.
We may obtain information from third-party authentication providers when you register or link your account through services such as Google, Apple, or Facebook. The scope of data obtained is governed by those providers' privacy policies and your settings with them.
We use your information to operate, maintain, and deliver all features of our Services — including account creation, management, and authentication. This powers core functionality like Caalim's personalized tutoring, Layli's assignment submission, Fariid App's pronunciation correction via OpenAI Whisper, and ErayGoob's leaderboard.
We analyze how you use our Services to improve functionality, performance, and user experience, and to develop new features and conduct research that optimizes our offerings.
We send service-related communications such as account updates, security alerts, and technical notices. We also respond to your inquiries and, where you've opted in, send marketing and promotional updates. You can opt out of marketing emails at any time.
We use your information to protect the security and integrity of our Services, detect and prevent fraud and abuse, enforce our Terms of Service, and comply with applicable laws, regulations, and lawful governmental requests.
We do not sell or rent your personal information to third parties for marketing purposes. We may share information in the following circumstances:
We engage third-party companies to perform services on our behalf — including hosting, data analysis, customer support, and AI processing. Specifically, we share user input with OpenAI's API for Caalim, and voice recordings with OpenAI Whisper for Fariid App. We also share phone numbers with Sifalo/Waafi for their services. All providers are obligated not to disclose or use your data for any other purpose.
Student data submitted through Layli is shared with the associated educational institution and instructors for the purpose of managing courses, assignments, and student progress.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Services before any such transfer takes effect.
We may disclose your information when required by law, to comply with legal obligations, to protect our rights or property, to prevent wrongdoing, or to protect the personal safety of our users or the public.
We may share your information for any other purpose with your explicit consent.
For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we rely on the following legal bases:
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit and at rest, access controls and authentication mechanisms, regular security assessments, employee training, and incident response plans.
While we use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
When your personal information is no longer needed, we will securely delete or anonymize it.
Depending on your location and applicable laws, you may have the following rights:
Access
Request a copy of the personal information we hold about you.
Rectification
Request correction of inaccurate or incomplete information.
Erasure
Request deletion of your personal information, subject to legal exceptions.
Restrict Processing
Request that we limit how we use your information.
Data Portability
Receive your data in a structured, machine-readable format.
Object
Object to processing in certain circumstances, such as for direct marketing.
Withdraw Consent
Where we rely on consent, withdraw it at any time without affecting prior processing.
Lodge a Complaint
File a complaint with a supervisory authority if you believe we've violated applicable law.
To exercise any of these rights, contact us using the information below. We may ask you to verify your identity before responding.
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information without verifiable parental consent, we will take reasonable steps to delete it promptly.
Your personal information may be stored and processed in any country where we have facilities or engage service providers, including the United States. When transferring your data internationally, we implement appropriate safeguards — such as Standard Contractual Clauses — to ensure your data receives adequate protection as required by applicable law.
Our Services may contain links to third-party websites or services not owned or controlled by Loola AI Inc.. This Privacy Policy applies only to our Services. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites. We encourage you to review their privacy policies before interacting with them.
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. We may also notify you via email or a prominent notice on our Services. Your continued use after the effective date constitutes acceptance of the revised policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us:
Loola AI Inc.8 The Grn, Dover, 19901-3618, United States