Privacy Policy

Last updated October 31, 2024

  1. Introduction

Loola AI offers several educational products, including Caalim, an AI-powered tutor, and Layli, an enterprise application for students in schools, universities, and other educational institutions to submit and answer quizzes and homework. This privacy policy describes how we collect, use, and share personal information from our users across all our products.

  1. Types of Information Collected

We collect the following types of information:

  • Account Information: When users sign up for a Loola AI product (e.g., Caalim, Layli), we collect information such as name, email address, and potentially educational institution affiliation. This information is used to identify users, manage accounts, and provide customer support.
  • Payment Information: For paid products like Caalim, we collect payment details through third-party payment processors like Stripe and Sifalo Pay. This information may include credit card numbers, billing addresses, mobile wallet information (for Sifalo Pay), phone numbers (for Sifalo Pay), and carrier information (for Sifalo Pay). We do not directly store credit card information.
  • User Input (Caalim): When users interact with Caalim, we collect the text of their messages and prompts to provide personalized responses. This information is sent to OpenAI’s API for processing.
  • User Content (Layli): When using Layli, students submit content such as quiz answers and homework assignments. This information is stored and accessible to the relevant educational institution and instructors.
  • Usage Data: We collect data about how users interact with our products, including features used, access times, and performance data. This information is used to improve our services and troubleshoot technical issues.
  1. How Information is Collected

We collect information directly from users when they create accounts, make purchases, or interact with our products. Payment information is collected through secure third-party payment processors. Usage data is collected automatically through our systems.

  1. How Information is Used

We use collected information to:

  • Provide and Improve Services: This includes personalizing responses in Caalim, facilitating quiz and homework submission in Layli, and enhancing the functionality and performance of our products.
  • Process Payments: Payment information is used solely for processing subscriptions and other purchases through our payment processors.
  • Communicate with Users: We use account information to contact users regarding their accounts, customer service inquiries, and important updates.
  • Comply with Legal Obligations: We may use and disclose information as required by law, such as for tax reporting or responding to legal requests.
  1. How Information is Shared

We share information with:

  • Third-Party Processors: We share necessary information with OpenAI’s API for processing user input in Caalim, and with payment processors like Stripe and Sifalo Pay for processing transactions. The information shared with Sifalo Pay includes the subscriber’s phone number, carrier, and mobile wallet type. We share information with Stripe as necessary to process payments and manage subscriptions, such as name, card number, and billing information.
  • Educational Institutions (Layli): Student data submitted through Layli is shared with the associated educational institution and instructors.
  • Service Providers: We may share information with service providers who assist us with customer support, technical operations, and other essential functions. These providers are contractually obligated to protect user privacy.
  • Legal Authorities: We may disclose information to legal authorities if required by law or legal process.

We do not sell or rent personal information to third parties for marketing purposes.

  1. Security Measures

We implement appropriate technical and organizational security measures to protect user information from unauthorized access, disclosure, or misuse. This includes industry-standard encryption, access controls, and regular security assessments.

  1. User Rights

Users have the following rights:

  • Access, Correction, and Deletion: Request access to, correction of, or deletion of their personal information.
  • Objection and Restriction: Object to or restrict the processing of their personal information.
  • Data Portability: Receive their personal information in a portable format.
  • Withdrawal of Consent: Withdraw consent for the processing of their personal information.

To exercise these rights, users can contact us at the contact information provided below.

  1. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. User input in Caalim is not stored beyond the duration of the user session. Data retention policies for Layli are determined in conjunction with the educational institution.

  1. Children’s Privacy

Our products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

  1. Changes to this Privacy Policy

We may update this privacy policy. Users will be notified of material changes.

  1. Contact Information

For privacy inquiries, please contact us at: privacy@loola.ai or hello@loola.ai

Scroll to Top