Last updated September 07, 2023
1. Introduction
Loola AI is an AI-powered tutor that helps students in university, college, and high school with their studies. This privacy policy describes how we collect, use, and share personal information from our users.
2. Types of Information Collected
We collect the following types of information from our users:
- Personal information: We collect personal information from users when they sign up for a subscription package. This may include name, address, and email address, which is used to identify and contact our users.
- Payment details: We collect payment details from users when they sign up for a subscription package. This may include credit card number, billing address, and other payment information, which is used to process subscription payments through our payment processor, Stripe.
- User input: We collect user input when they use Loola AI to get personalized responses. This may include the text of user messages or prompts, which is sent to OpenAI API for processing.
3. How Information is Collected
We collect personal information and payment details when users sign up for a subscription package. We collect user input when they use Loola AI to get personalized responses.
4. How Information is Used
We use personal information to:
- Identify and contact our users: We use personal information, such as name and email address, to identify and contact our users in relation to their subscription package, account management, and customer service inquiries.
- Process subscription payments: We use payment details, such as credit card number and billing address, to process subscription payments through our payment processor, Stripe.
- Improve our services: We may use personal information, such as user feedback or demographic data, to improve our services and tailor our offerings to the needs of our users.
- Comply with legal obligations: We may use personal information to comply with legal obligations, such as tax reporting or record-keeping requirements.
We use user input to:
- Provide personalized responses: We use user input, such as the text of user messages or prompts, to provide personalized responses through OpenAI API. We do not store user input beyond the duration of the user session.
5. How Information is Shared
We share user input with OpenAI API for processing, and we share personal information with our payment processor, Stripe, to process subscription payments. We may also share personal information with our service providers for customer support and technical operations. We do not sell or rent personal information to third parties for marketing purposes.
6. Security Measures
We take reasonable measures to protect user information from unauthorized access, disclosure, or misuse. We use industry-standard encryption to protect personal information during transmission and storage. We also implement physical and administrative safeguards to protect against unauthorized access to our systems and data.
7. User Rights
Users have the right to:
Access their personal information: Users can request a copy of their personal information that we have collected.
- Correct or update their personal information: Users can request that we correct or update any inaccurate or incomplete personal information.
- Delete their personal information: Users can request that we delete their personal information, subject to any legal or contractual obligations we may have to retain such information.
- Object to the processing of their personal information: Users can object to the processing of their personal information on certain grounds, such as if the processing is based on legitimate interests or if the processing is for direct marketing purposes.
- Restrict how their personal information is used: Users can request that we restrict how their personal information is used, such as by limiting the purposes for which their information is processed or by limiting the recipients of theirpersonal information.
- Data portability: Users can request that we provide their personal information in a structured, commonly used, and machine-readable format so that they can transfer it to another data controller.
- Withdraw consent: Users can withdraw consent for the processing of their personal information at any time.
To exercise these rights, users can contact us using the contact information provided at the end of this privacy policy.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, as well as for any legal or contractual obligations we may have to retain such information. We retain user input only for the duration of the user session and do not store it beyond that.
9. Children’s Privacy
Loola AI is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete such information as soon as possible.
10. Changes to this Privacy Policy
We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. Users will be notified of any material changes to this privacy policy, and we will obtain user consent for any material changes that affect the use or sharing of personal information.
11. Contact Information
If you have any questions or concerns about this privacy policy, or if you would like to exercise your rights as a user, please contact us at:
Email: privacy@loola.ai
We will respond to your request within a reasonable timeframe and in accordance with applicable law.
