Privacy Policy

Last Updated: July 5, 2025

  1. Introduction

Loola AI Inc. (“we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, process, store, and disclose your personal information in connection with your access to and use of Loola AI Inc.’s websites, applications, and services (collectively, the “Services”). Our Services include educational products such as Caalim (an AI-powered tutor), Layli (an enterprise application for students in educational institutions to submit and answer quizzes and homework), and Fariid App (an English language learning application).

By using our Services, you understand and agree to the collection and use of your information in accordance with this Privacy Policy.

  1. Information We Collect

We collect various types of information from and about users of our Services, including:

  • A. Information You Provide Directly to Us:
    • Account Information: When you create an account or interact with our Services, we collect personal details such as your name, email address, and, for Layli users, potentially your educational institution affiliation. For Fariid App, this may include information obtained through standard Google authentication, such as your email, name, and profile picture if provided during sign-in.
    • User Input and Content:
      • Caalim: We collect the text of your messages and prompts, including photos of math problems, complex subject questions, and lengthy materials for summarization. We also collect your input for generating personalized quizzes. This information is processed to provide features like Math Helper, Question Helper, Lessons Summarizer, and Quiz Maker.
      • Layli: Students submit content such as quiz answers, homework assignments, and other educational materials.
      • Fariid App: We collect your voice recordings when you use Fariid App for conversation practice and pronunciation correction.
    • Communications: When you communicate with us (e.g., customer support inquiries, feedback, surveys), we collect the content of those communications.
  • B. Information We Collect Automatically:
    • Usage Data: We automatically collect information about your interactions with our Services, including the features you use, the pages you view, the time and duration of your activities, and referring/exit pages. This helps us understand how our Services are used and how we can improve them.
    • Technical Data: We collect technical information about your device and internet connection, such as your IP address, browser type, operating system, device identifiers, and mobile network information.
    • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior, recognize your device, and enhance your user experience. These technologies help us remember your preferences, analyze usage patterns, and deliver relevant content. You can manage your cookie preferences through your browser settings.
  • C. Information from Third Parties:
    • We may obtain certain information concerning you from third-party authentication providers when you elect to link or register with our Services through such providers (e.g., Google Auth, Sign in with Apple, or Sign in with Facebook). The scope and nature of the data so obtained shall be governed by the respective privacy policies of such third-party providers and your privacy settings configured with those services.
  1. How We Use Your Information

We use the information we collect for various purposes, including:

  • A. To Provide and Maintain Our Services:
    • To operate, maintain, and provide all features of our Services, including account creation, management, and authentication.
    • To enable core functionalities:
      • Caalim: Providing personalized responses, step-by-step math solutions, clear answers to subject questions, summaries of learning materials, and personalized quizzes.
      • Layli: Facilitating quiz and homework submission.
      • Fariid App: Enabling English language learning through AI-powered conversations, pronunciation correction, vocabulary building, and adaptive quizzes.
    • To process your voice recordings for AI-driven conversation and pronunciation correction in Fariid App using services like OpenAI Whisper.
  • B. To Improve and Develop Our Services:
    • To understand and analyze how you use our Services and to improve their functionality, performance, and user experience.
    • To develop new features, products, and services.
    • To conduct research and analytics to optimize our offerings.
  • C. To Communicate with You:
    • To send you service-related communications, such as account updates, security alerts, and technical notices.
    • To respond to your inquiries, provide customer support, and address your feedback.
    • To send you marketing and promotional communications about our Services that may be of interest to you (you can opt-out of these communications at any time).
  • D. For Safety and Security:
    • To protect the security and integrity of our Services, users, and data.
    • To detect, prevent, and investigate fraud, abuse, and other malicious activities.
    • To enforce our terms of service and policies.
  • E. For Legal and Compliance Purposes:
    • To comply with applicable laws, regulations, legal processes, and governmental requests.
    • To establish, exercise, or defend our legal rights.
    • To fulfill our contractual obligations.
  1. How We Share Your Information

We may share your information with the following categories of third parties:

  • A. Third-Party Service Providers:
    • We engage third-party companies and individuals to perform services on our behalf (e.g., hosting, data analysis, customer support, IT services, AI processing). These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
    • Specifically, we share necessary information with OpenAI’s API for processing user input in Caalim.
    • For Fariid App, user voice recordings are sent to AI services, including OpenAI Whisper, for conversation and pronunciation correction.
    • We also share phone numbers with Sifalo/Waafi in order to use their services.
  • B. Educational Institutions (Layli):
    • Student data submitted through Layli is shared with the associated educational institution and instructors for the purpose of managing courses, assignments, and student progress.
  • C. Business Transfers:
    • In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
  • D. Legal Requirements and Law Enforcement:
    • We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) prevent or investigate possible wrongdoing in connection with the Services, (iv) protect the personal safety of users of the Services or the public, or (v) protect against legal liability.
  • E. With Your Consent:
    • We may share your information for any other purpose with your explicit consent.

We do not sell or rent your personal information to third parties for marketing purposes.

  1. Legal Basis for Processing (for GDPR and similar regulations)

For users in the European Economic Area (EEA), the United Kingdom, and Switzerland, we rely on the following legal bases for processing your personal information:

  • Performance of a Contract: We process your information to fulfill our contractual obligations to you, such as providing access to and functionality of our Services.
  • Legitimate Interests: We process your information where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes improving our Services, ensuring security, and conducting analytics.
  • Consent: In certain situations, we may rely on your explicit consent for specific processing activities, such as for certain marketing communications or if required for specific data sharing activities. You have the right to withdraw your consent at any time.
  • Legal Obligation: We process your information where it is necessary to comply with a legal obligation, such as tax laws or responding to lawful requests from public authorities.
  1. Data Security

We are committed to protecting the security of your personal information. We implement appropriate technical and organizational security measures designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. These measures include, but are not limited to:

  • Encryption of data in transit and at rest where appropriate.
  • Access controls and authentication mechanisms to limit access to personal data to authorized personnel.
  • Regular security assessments, penetration testing, and vulnerability scanning.
  • Employee training on data privacy and security best practices.
  • Incident response plans to address potential data breaches.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

  1. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of information and the context in which it is used.

  • User input in Caalim is generally not stored beyond the duration of the user session, except as necessary for providing the service (e.g., processing a query).
  • Data retention policies for Layli are determined in conjunction with the associated educational institution.
  • Voice recordings in Fariid App are retained only as long as necessary for providing the service (e.g., conversation practice, pronunciation correction) and for improving the accuracy and performance of the AI models.

When your personal information is no longer needed, we will securely delete or anonymize it.

  1. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (Right to be Forgotten): Request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
  • Right to Restrict Processing: Request that we limit the way we use your personal information.
  • Right to Data Portability: Receive your personal information in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
  • Right to Object: Object to the processing of your personal information in certain circumstances (e.g., for direct marketing purposes).
  • Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
  • Right to Lodge a Complaint: Lodge a complaint with a supervisory authority, particularly if you are in the EEA or UK, if you believe our processing of your personal information violates applicable law.

To exercise any of these rights, please contact us using the contact information provided below. We may ask you to verify your identity before responding to your request.

  1. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take reasonable steps to delete that information promptly from our records.

  1. International Data Transfers

Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers, which may include countries outside of your country of residence, including the United States. When transferring your data internationally, we implement appropriate safeguards to ensure your data receives an adequate level of protection as required by applicable data protection laws (e.g., Standard Contractual Clauses, Privacy Shield certifications, or other legally recognized transfer mechanisms).

  1. Links to Other Websites

Our Services may contain links to third-party websites or services that are not owned or controlled by Loola AI Inc.. This Privacy Policy applies only to our Services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to read the privacy policies of any third-party websites or services that you visit.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We may also notify you through other means, such as email or a prominent notice on our Services, prior to the change becoming effective. Your continued use of the Services after the effective date of the revised Privacy Policy constitutes your acceptance of the terms.

  1. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

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